WWF is committed to strengthening its accountability towards the communities we work with. This page outlines our approach to ensure these communities can raise their concerns or express complaints about unintended negative impacts from our work and seek resolution.
We want to ensure that any person or community who feels that they have - or may be - affected by our work can be heard and has the right to raise a grievance and seek its resolution. We also understand that grievance resolution can be complex and involve multiple parties, so WWF provides options for submission and resolution, including via the WWF Ombudsperson.
Over the course of a WWF project, stakeholders can identify potential threats, raise concerns or express grievances. Our goal is to resolve such concerns as part of the day-to-day operational activity within communities but we equally appreciate that some grievances require escalation, specifically those related to claims of human rights abuses. We also consider the aspects of accessibility, usability, and impartiality/independence and how these influence the design of grievance mechanisms.
More information about WWF’s grievance mechanisms can be found in the WWF Management Response and the ESSF, including the standard on Grievance Mechanisms. These can be downloaded below.
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